✦ Support
We're here to help
Questions, bugs, billing, account help — reach a real person at the email below and we'll get back to you.
What to include
To help us sort things out quickly, please include where you can:
- The email address on your ExTraP account
- What you were trying to do, and what happened instead
- Your device and app version (e.g. iPad, iOS 18, app 1.0)
- A screenshot, if the issue is something you can see
Billing & subscriptions
For questions about a plan, a charge, a refund, or cancelling, email support@cotek.live from the address on your account and we'll take care of it.
Your account & data
You can request deletion of your account and associated data at any time from the account deletion page, or by emailing us. See our Privacy Policy and Terms of Service for the details.
Who we are
ExTraP is built and operated by Cotek App FZ-LLC. Support requests sent to support@cotek.live reach our team directly.